Supercharge Your Health and Safety Incident Management: Key Strategies for Success 

Incident management is the process of responding to and resolving unplanned events or service interruptions.

In the context of health and safety, incident management is imperative for preventing accidents and injuries, and for minimising the impact of incidents that occur. 

A well-defined incident management strategy can help organisations to: 

  • Reduce the number of accidents and injuries 
  • Improve the speed and effectiveness of incident response 
  • Minimise the financial and reputational impact of incidents 
  • Learn from past incidents and improve future safety performance 


There are several key strategies that organisations can put in place to supercharge their health and safety incident management. These include: 

  • Have a clear incident management process. The incident management process should be documented and communicated to all employees. It should include clear steps for reporting incidents, investigating their causes, and taking corrective action. 
  • Assign clear roles and responsibilities. Everyone in the organisation should know their role in the incident management process. This includes who is responsible for reporting incidents, investigating their causes, and taking corrective action. 
  • Use the right tools and technology. There are several incident management tools and technologies available that can help organisations improve their incident management performance. These tools can help to automate tasks, track progress, and improve communication. 
  • Train employees on incident management. All employees should be trained on the organisation’s incident management process. This should cover the importance of reporting incidents, how to investigate their causes, and how to take corrective action. 
  • Review and improve the incident management process periodically. The incident management process should be reviewed regularly to ensure that it stays effective. This review should include feedback from employees, as well as analysis of incident data. 


Additional tips for improving your company’s health and safety incident management: 

  • Create a culture of safety. This means fostering an environment where employees feel comfortable reporting incidents, without fear of retaliation. 
  • Empower employees to act. Employees should be empowered to take action to prevent incidents, even if it means going against the status quo. 
  • Learn from past mistakes. After an incident, take the time to understand what went wrong and how you can prevent it from happening again. 
  • Communicate properly. Keep employees informed about the incident management process and the status of any ongoing investigations. 


Examples of how organisations have used incident management to improve their safety performance: 

  • A construction company implemented a new incident management system which included a mobile app for reporting incidents. This resulted in a 20% increase in the number of incidents being reported. 
  • A manufacturing company created a new position for an incident manager. This person was responsible for coordinating the investigation and resolution of all incidents. This led to a 50% reduction in the number of repeat incidents. 
  • A healthcare organisation implemented a new incident management system that included a training module for employees. This training module helped employees to understand the importance of reporting incidents effectively. This resulted in a 10% reduction in the number of accidents and injuries. 


The iProtectU health and safety software provides: 

  • An inspection and Audit App which allows for safety inspection of the workplace and associated report 
  • eLearning on incident management 
  • Scheduling functionality for managers to send eLearning, risk assessments and documents out to all staff via the software with tracks completion and compliance 
  • Risk assessment templates covering a wide range of subjects, events and equipment use 
  • Management system to document control the policy on incident management 
  • Method Statement module for the creation of work activity working instructions 
  • Legal register that provides legislation guidance on incident management 
  • Incident investigation module that tracks incidents both with an app and via desktop 
  • Hazard observation app where staff can report and record any concerns regarding health and safety to the organisation 
  • Asset management App ensuring assets are recorded in the software 




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