Overview
Over 900 people have been arrested to date, in relation to violent and antisocial behaviour. Much of this has taken place on high streets with shops being a looting target. Retail workers are fearing for their safety due to this disorderly behaviour taking grip in many parts of the country.
The riots have left lone working staff feeling extra vulnerable, not just those employed in retail, but also delivery, hospitality and healthcare workers. There has even been a 10% rise in demand for personal safety alarms in the past two weeks alone.
A Heightened Risk
Selfish, criminal acts like rioting bring concerns for personal safety to the forefront, however we know from research and statistics that this concern is always there. Statistics show that approximately seven million workers in the UK worry about their safety every week. Before the riots, 57% of UK workers were concerned about being the target of aggressive attacks from the public. 25% of workers stated they would avoid taking a public-facing job if possible, 62% of which attributed this to personal safety concerns. Recent events demonstrate that our workforce also needs support while out in the field and on their daily commute.
This is not acceptable. Everyone has an unequivocal right to feel safe and secure when doing their job.
Steps Employers can take to protect Lone Workers
Whilst no employer can prevent every threat, they have an obligation to do what they can to protect vulnerable lone workers and to provide staff with peace of mind.
Safety on the Commute
Employer / managers should assist lone workers in planning their commute route to avoid late-night travel and high-crime areas if possible. Providing transportation allowances or subsidised public transport should be a consideration. Ensure lone workers have easy access to emergency contact numbers and relevant information.
Safety in the Workplace
Employers / managers should complete regular risk assessments to identify potential threats and implement appropriate measures. Provide comprehensive training to lone workers on recognising and de-escalating aggressive behavior. Get in touch regarding our Risk Assessment and Learning and Development software, your key to effective safety management https://iprotectu.com/.
Equip lone workers with wearable technology or personal safety devices such as alarms and panic buttons. Put in place check-in procedures; this might involve location tracking apps or calling lone workers at pre-agreed intervals. Develop clear policies on reporting incidents of aggression and violence.
There will always be greater risks for lone workers in the absence of direct supervision or anyone to help them if things go wrong.
The recent rioting has exacerbated this risk. Employers should offer access to counseling and support services for employees who experience aggression or violence. Implement a system to support individuals following a near–miss or an incident of violence or aggression, including verbal and/or physical assaults. Review and update safety measures to adapt to changing circumstances and emerging threats.
Your employees are your greatest asset; invest in their safety.
