ISO 9001: A Guide to Quality Management Systems 

ISO 9001 is a widely used international standard which specifies requirements for a quality management system (QMS). QMS is a set of documented processes that an organisation uses to make sure its products and services meet customer requirements. ISO 9001 is used by organizations of all sizes, in all industries, and in all countries.

Benefits of implementing ISO 9001: 

  • Increased customer satisfaction 
  • Improved product and service quality 
  • Reduced costs 
  • Improved efficiency 
  • Increased employee morale 
  • Enhanced reputation 


ISO 9001 is based on seven quality management principles: 

  1. Customer focus: Organisations should focus on meeting their customer needs. 
  2. Leadership: Top management should be committed to the QMS and provide leadership and direction. 
  3. Engagement of people: All people in the organisation should be involved in the QMS and should be encouraged to contribute to its improvement. 
  4. Process approach: Organisations should manage their activities as processes which interact with each other to achieve the desired results. 
  5. Improvement: Organisations should continually improve the effectiveness of their QMS. 
  6. Evidence-based decision making: Decisions should be based on data and analysis. 
  7. Relationship management: Organisations should manage their relationships with stakeholders. 

The implementation of ISO 9001 can be a complex process, but it can be a valuable investment for organisations that are looking to improve their quality management.

Steps involved in implementing ISO 9001: 

  • Assessment: The first step is to assess the organisation’s current QMS. This will identify the gaps between the current practices and the requirements of ISO 9001. 
  • Planning: Once the gaps have been identified, the organisation can develop a plan to close them. This plan should include a timeline and a budget. 
  • Implementation: The next step is to implement the changes to the QMS. This will involve developing new procedures, training employees, and communicating the changes to the organisation. 
  • Monitoring and improvement: Once the changes have been implemented, the organisation should monitor and improve the QMS on an ongoing basis. This will ensure that it remains effective and that the organisation continues to meet the requirements of ISO 9001. 

Getting certified to ISO 9001 is not mandatory, but it can be a valuable way to demonstrate to customers and other stakeholders that the organisation is committed to quality. 

iProtectU EHS includes integrated ISO auditing and management software that supports businesses with the preparation and ISO certification. Our software has been recognised by ISO auditors and achieves the cycle of Plan, Do, Check, Act. By using the software you can demonstrate with factual evidence for each of the clauses within the ISO.  

We use our own software to successfully achieve our own ISO certifications. We believe our EHS software with its add-ons and fully configurable modules, provides a best-in-class platform for managing business regulatory compliance and certifications.   

The iProtectU health and safety software provides: 

  • An inspection and Audit App which allows for safety inspection of the workplace and associated report 
  • eLearning on a multitude of topics 
  • Scheduling functionality for managers to send eLearning, risk assessments and documents out to all staff via the software with tracks completion and compliance 
  • Risk assessment templates covering a wide range of work activities, events and equipment use 
  • Management system to document control the policies 
  • Method Statement module for the creation of work activity working instructions 
  • Legal register that provides legislation guidance  
  • Incident investigation module that tracks incidents both with an app and via desktop 
  • Hazard observation app where staff can report and record any concerns to the organisation 
  • Asset management App ensuring assets are recorded in the software 

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